The Support Queen
Meet Nia Lock: advice or hands-on build for everything customer-facing
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Say hello to Nia Lock, the business consultant and developer behind The Support Queen. Working remotely from Madrid, Nia helps online and physical businesses around the world with SEO, Google Ads, custom website design and development, and customer support systems. There's a choice in how you work together. You can take Nia's advice and act on it yourself, or hand the work over and have it done for you. Because of the developer background, recommendations get built, and the focus is on structural fixes rather than tone-only advice. The range goes further too: support ticket systems, AI support integrations, knowledge bases, crisis and dispute management, and custom apps, platforms and automation. Follow along to see where The Support Queen goes next.
About The Support Queen
Nia Lock, a business consultant and developer, runs The Support Queen, a consultancy for businesses.
Its services span SEO, Google Ads, bespoke website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
Clients choose whether to receive guidance and carry it out on their own, or to hand the work over so it is done for them. Nia is based in Madrid and works remotely with both online and physical businesses around the world.
- #seo
- #customersupport
- #web-development
- #googleads
- #consulting
- #aiintegrations
In the toolkit
- Organic search and SEO growth
- Paid growth through Google Ads
- Bespoke website design and build
- Ticketing systems for support
- Integrations of AI into support
- Help content and self-service knowledge bases
- Handling of crisis situations and disputes
- Tailored apps, platforms and automated processes
Pricing
Pricing model: Paid
Community Q&A
QWhat is the scope of your work?
From the profile Everything that faces customers: SEO, Google Ads, website design and development, bespoke apps, support systems, AI integrations, knowledge bases and crisis management.
QIs your role limited to advice, or do you carry out the work too?
From the profile Both are covered. Whatever dashboards, workflows, help centres and integrations Nia recommends, she is able to construct herself.
QIs AI customer support something you can assist with?
From the profile Yes. With AI live chat and AI ticketing, routine questions get resolved, while tricky or sensitive cases are passed over to a person.
QWhat happens during a consultation?
From the profile You talk through the places where support hurts and what a good outcome would be, and come away with practical ideas. Any implementation can be scoped jointly.
QWhich types of business are your clients?
From the profile Online and physical alike. They range from a small company overwhelmed by support, to a salon or gym wanting its own custom billing or customer-retention app, through to large, established names. My work spans PBN.LTD (a major hosting company) and SEO for Vivastreet. I live in Madrid and serve clients around the world, remotely.