How to get help on BizHub Launch
Find answers fast with our help button, or reach out to our team and get a ticket number.
Updated
Help is just a button away
You'll spot the help button on every page. Tap it to search through our help articles, chat with our AI assistant, or flag something to our team.
What our AI assistant can do
When you're logged in, the assistant can peek at your own account—your listings, orders, invoices, claims and notices—to explain what's going on. Say your listing isn't live yet; it can tell you why. The assistant can only read your information though; it won't change anything and it will never ask for passwords or card details.
Reaching someone on our team
Use the help button or head to /contact to send a message. You'll get a ticket number emailed to you, and we'll reply by email too. Just reply to that email if you want to add more. You can also write directly to launch@zinndigital.com. We're here during Mon-Fri 08:00-20:00 UTC.
Questions people ask
- Can the AI assistant update my account?
- No. It can read your listings, orders and invoices to help explain things, but it can't make any changes. For that, reach out to our team through the help button or /contact.
- What if I need to speak to someone?
- Send a message through the help button or go to /contact. You'll get a ticket number and we'll reply by email during Mon-Fri 08:00-20:00 UTC.
- Who runs BizHub Launch?
- We're operated by Zinn Digital® Ltd, registered in the United Kingdom.